Return Policy
90-Day Money Back Guarantee
We want you to feel completely confident when trying Purel. That's why eligible purchases made through our official website are protected by our 90-Day Money Back Guarantee.
Try Purel With Confidence
If you're not satisfied with your purchase, you can contact us within 90 days of receiving your order and our support team will help you with the available options.
Depending on your situation, this may include a refund, replacement, exchange or store credit.
Our goal is simple: to make trying Purel feel straightforward and worry-free.
How Our 90-Day Guarantee Works
Everyone's experience is different, which is why we want you to have enough time to decide whether Purel is right for you.
You may contact us within 90 days of delivery if you are not satisfied with your purchase.
Eligible requests may include:
- You are not satisfied with the product
- The product is not the right fit for you
- You would prefer an exchange or alternative solution
- You received an incorrect item
- Your order arrived damaged or defective
Our customer support team will review your request and explain the appropriate next steps.
Available Solutions
Depending on the circumstances of your request, we may offer one or more of the following:
- A refund to your original payment method
- A replacement product
- An exchange
- Store credit
We'll always aim to find a fair and practical solution based on your order and the reason for your request.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include your order number and, where possible, clear photographs of the product, packaging and shipping label.
If we confirm that your order was damaged, defective or incorrectly supplied, we'll arrange an appropriate solution at no additional cost to you.
Simple & Hassle-Free Process
To request a refund, return, replacement or exchange, simply contact our customer support team.
Contact us:
info@drinkpurel.com
Please include:
- Your order number
- Your full name
- The email address used to place your order
- A brief explanation of your request
Please contact us before returning any products. Our team will provide you with the appropriate instructions for your order.
Fair Use of the Guarantee
Our 90-Day Money Back Guarantee is designed to give genuine customers the confidence to try Purel.
We reserve the right to refuse or limit claims where we reasonably believe there has been fraud, repeated misuse of the guarantee, purchases made primarily for resale, excessive claims or other abuse of this policy.
This guarantee applies to eligible purchases made directly through our official website.
Your Consumer Rights
Our 90-Day Money Back Guarantee is a voluntary commercial guarantee provided in addition to any mandatory consumer rights you may have under applicable law.
Nothing in this guarantee limits or replaces your statutory consumer rights.
Our Promise
At Purel, we're committed to providing quality products, transparent communication and customer support you can rely on.
We want you to feel confident when ordering from us, which is why qualifying purchases are protected by our 90-Day Money Back Guarantee.
Simple. Transparent. Risk-free.
Purel — Balance From Within.
Purel reserves the right to update the terms of this guarantee from time to time. The latest version will always be available on this page.