Shipping & Refund Policy

At Purel, we want your experience to be simple from the moment you place your order to the moment it arrives at your door.

Free Worldwide Shipping. We proudly offer free worldwide shipping on all orders.

Order Processing

All orders are normally processed within 1–3 business days.

Depending on your location and product availability, your order may be dispatched from one of our trusted fulfillment centers in the United States, European Union, or another approved logistics location.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Delivery timeframes are estimates and may vary depending on your location.

Occasionally, deliveries may take longer due to customs procedures, local carrier delays, weather conditions, public holidays, peak shopping periods or other circumstances outside our reasonable control.

Please ensure that your shipping address is complete and correct before submitting your order. Purel cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

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Returns & Refunds

Your satisfaction matters to us. If Purel isn't right for you, our support team is here to help.

Return Eligibility

To request a return or refund, please contact our customer support team within the applicable return or guarantee period.

To help us process your request, please provide:

• Your order number
• Your full name
• The email address used to place the order
• The reason for your return or refund request

We may request additional information where reasonably necessary to verify your purchase or understand the issue with your order.

Fair Use of Our Guarantee

Our 90-Day Money Back Guarantee is intended to give genuine customers the opportunity to try Purel with confidence.

We reserve the right to refuse or limit refund requests where we reasonably believe there has been fraud, abuse of the guarantee, repeated refund claims, excessive quantities purchased for resale, or other misuse of the policy.

Exchanges & Store Credit

Where applicable, we may also offer an exchange or store credit as an alternative to a refund.

Our support team will explain the available options based on your order and the reason for your request.

How to Request a Return or Refund

Please do not return a product without first contacting our support team. We will provide you with the appropriate instructions for your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible after delivery.

Where possible, please include your order number and clear photographs of the product, packaging and shipping label so our team can investigate the issue quickly.

If we confirm that the product was damaged, defective or incorrectly supplied, we will arrange an appropriate replacement, refund or other solution at no additional cost to you.

Refund Processing

Once your refund has been approved, it will be issued to the original payment method unless another solution has been agreed with you.

Please note that after a refund has been issued, your bank, card provider or payment provider may require additional processing time before the funds appear in your account.

Statutory Consumer Rights

Nothing in this Shipping & Refund Policy limits or replaces any mandatory consumer rights available to you under applicable law.

Where applicable, customers may have a statutory right to withdraw from an online purchase within 14 days of receiving their order. Certain exceptions may apply to sealed products for health or hygiene reasons once the seal has been broken, where permitted by applicable law.

These statutory rights are separate from our voluntary 90-Day Money Back Guarantee.

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Our Commitment

We are committed to providing quality products, reliable delivery and helpful customer support.

If you have any questions about your delivery, return or refund, our team is ready to assist you.

Purel reserves the right to update this Shipping & Refund Policy from time to time. The latest version will always be available on this page.